Tech Support Scams – Help & Resource Page

April 7, 2014

This information is taken from the Malwarebytes blog.


Go Directly to Windows 7 Desktop without Entering a Password

March 20, 2014
 1. Click Start, click Run, and type “control userpasswords2” without quotes.

2. Highlight your account and uncheck the “Users must enter a username and password to use this computer”.

3. Click Apply.

4. Enter the password, then click OK.

5. Click OK again and you’re all done.

Check for Current Flash Player Version

March 20, 2014

Adobe seems to have created a new page to check for the current version of flash.  It will also confirm flash is working as well as link to a download for the current version of flash.

Norton for PC and Mac from Comcast

February 24, 2014

This is the download link for both versions, without Constant Guard –


Running Quicken 2007 for Mac on OS X Mavericks

February 9, 2014

The Lion compatible version of Quicken 2007 for Mac will also work on Mavericks.  See the following info from Quicken.

The Lion compatible version of Quicken 2007 can be purchased here.

Information on correcting check printing issues for Quicken 2007 can be found here.



How to Change Your Yahoo or AT & T Email Password

February 1, 2014

An unknown number of Yahoo accounts have had their passwords stolen.  Here are links to two articles with information about the breach.

Important Security Update for Yahoo Mail Users Directly from Yahoo.

Yahoo mail hacked: What to do if you’ve been affected From the Washington Post

The link below is to a PDF I created to explain how to change your Yahoo or AT & T email password.  AT & T has not been mentioned in the breach, but Yahoo does provide email services to AT & T.  To be safe I would recommend  changing AT & T email passwords as well.  The PDF also explains how to enable second sign in verification for Yahoo accounts.

How to Change Your Yahoo or AT and T Email Password Link to a PDF

Removing and Preventing the Automatic Reinstall of Internet Explorer 11

November 26, 2013

To remove IE 11

Control Panel –> Uninstall a Program –> View Installed Updates

IE 10 Uninstall

Right click on the Windows Internet Explorer 10 entry then left click on the uninstall option that appears.

A reboot is required to complete the removal of IE 11.  After the reboot IE 10 should be available.

Prevent the automatic reinstall of IE 11

Microsoft has released the Internet Explorer 10 Installation Blocker Toolkit.  This tool will prevent the automatic installation of Internet Explorer 10.  The toolkit can be downloaded here:

  1. Download and Run IE11_BlockerToolkit.EXE. Specify a location for the files.
  2. Open a command prompt with administrative privileges.  Right click on Command Prompt in Accessories and select Run As Administrator.  Change to the directory that contains the toolkit.
  3. Type IE11_Blocker.cmd /b at the command prompt.  A confirmation will display indicating whether or not the command completed successfully.

The block can be disabled by entering IE11_Blocker.cmd /u at a command prompt.

A PC can still be manually updated to IE 10 even with the block enabled.

Free Protection From Crytolocker Ransomware

November 20, 2013

This tool will not prevent Cryptolocker from infecting your system, but it will prevent the malware from encrypting your files.  It is from the makers of Hitman Pro, it is available here:

How to Enable Call Blocking in iOS 7

September 25, 2013

The block list is in either Settings > Phone > Blocked; Settings >
Messages > Blocked; or Settings > FaceTime > Blocked.  Note,
however, that the block list is universal — block them in the phone
settings, and they’re blocked on FaceTime, too.

Consolidating iTunes Libraries

September 24, 2013

How to Transfer iTunes Library From Many PCs to One

Consolidating Multiple iTunes Libraries